Automating 96% of Order Updates with AI Agents Using Beam

Beam's AI agents seamlessly integrated into the existing order processing infrastructure of a leading German manufacturer, automating 96% of order updates. This resulted in an 89% reduction in manual processing time, a 23% decrease in errors, and substantial cost savings.

Key Outcomes

• 96% of order updates automated (+300 processed a week)

• 89% reduction in manual processing time

• 23% decrease in manual errors

Deep Dive: The Impact of AI Agents in Order Processing

The manufacturing industry thrives on efficiency and accuracy, especially when it comes to order processing. Our client, a major player in the German manufacturing sector, faced challenges with the manual handling of inbound order updates. These updates arrived in various formats – emails, PDFs, and spreadsheets – each requiring meticulous data extraction and entry into their Enterprise Resource Planning (ERP) system.

This repetitive and time-consuming process strained resources, delayed order fulfillment, and left room for human error.

The Solution: AI-Powered Order Update Automation

Beam's AI agent was designed to integrate seamlessly into the company's existing ERP system and order processing workflow. The agent adhered to the same standard operating procedures as human employees, ensuring a smooth transition and rapid value delivery.

The workflow consisted of three primary steps:

1. Receive and identify an inbound order update document.

2. Extract the relevant order data (e.g., product codes, quantities, delivery addresses).

3. Update the ERP system with the extracted information and notify relevant stakeholders.

The second step, data extraction, was the most complex due to the variety of document formats and layouts. Beam prioritized automation of high-volume document types, achieving a significant portion of automation early on.

In-Depth Results of Using AI Agents for Order Processing

• 96% of Order Updates Automated: The routine task of processing thousands of order updates per month was handled swiftly and accurately, freeing up employees to focus on higher-value activities.

• 89% Reduction in Manual Processing Time: The AI solution drastically accelerated the order update process, improving order fulfillment speed and responsiveness to customer demands.

• 23% Decrease in Manual Errors: By eliminating manual data entry, the risk of human error was significantly reduced, leading to more accurate order processing and improved customer satisfaction.

Beam's AI-powered order update automation solution has revolutionized order processing for our client, a prominent German manufacturer. By automating repetitive tasks, boosting efficiency, and minimizing errors, our solution enables manufacturers to streamline operations, reduce costs, and enhance customer experiences.

Ready to optimize your order processing? Book a call and discover how Beam's AI agents can transform your operations and unlock new levels of productivity.