Replacing BPO with AI Agents to Reduce Costs by 63% Using Beam

Beam's AI agents integrated into the existing support email workflow of a leading chemical company, automating 97% of email categorization, spam detection, and forwarding tasks. This resulted in a 56% reduction in response times, a 63% decrease in outsourcing costs, and a more streamlined customer support experience.

Key Outcomes

• 97% of support emails automated

• 56% reduction in response times

• 63% decrease in outsourcing costs

Deep Dive: The Use of AI Agents in Support Email Management

Our client, a major player in the global chemical sector, faced challenges with the manual handling of inbound support emails. A high volume of emails, often containing complex queries, arrived in a shared inbox, requiring a dedicated team to read, categorize, and forward each email to the appropriate department or specialist.

The reliance on an outsourced team for this task created a significant cost center for the company which continued to grow inline with the number of support requests.

The Solution: AI-Powered Support Email Automation

Beam's AI agent was designed to integrate into the company's existing email infrastructure and support workflow. The agent was trained on a large dataset of historical support emails, enabling it to accurately categorize emails based on content and intent.

Additionally, the agent was equipped with advanced spam detection capabilities to filter out irrelevant or malicious emails.

The workflow consisted of three primary steps:

1. Receive and analyze: The AI agent continuously monitored the shared inbox for new emails.

2. Categorize and detect spam: The agent categorized each email based on predefined categories and identified potential spam.

3. Forward and notify: The agent forwarded legitimate emails to the appropriate recipients and notified the sender of successful delivery.

The Results: Streamlined Support and Significant Savings with AI Agents

• 97% of Support Emails Automated: The routine task of manually processing thousands of support emails per month was largely eliminated, freeing up internal resources for more strategic activities.

• 56% Reduction in Response Times: The AI solution drastically accelerated the email routing process, ensuring that customer queries were addressed promptly, leading to improved customer satisfaction and loyalty.

• 63% Decrease in Outsourcing Costs: By automating the email management process, the company was able to significantly reduce its reliance on an outsourced team, resulting in substantial cost savings.

Beam's AI-powered support email automation solution has transformed customer support operations for our client, a leading global chemical company. By automating repetitive tasks, improving response times, and reducing costs, our solution enables businesses to streamline operations, enhance customer experiences, and unlock new levels of efficiency.

Ready to optimize your support email management? Book a call and discover how Beam's AI agents can transform your operations and unlock new levels of productivity.