What the Gorgias integration does

Gorgias is a support platform used by customer support teams to manage customers, insights, tickets, and support requests. In Beam, agents can retrieve the relevant context, apply an approved rule, update the next record, and route unusual cases to a person. Use the current record as a research lead for this scenario: the Customer Support use case represented by this record. Confirm the supported actions before enabling a workflow.

How Beam agents use Gorgias

A workflow starts when a response or submission arrives. The agent checks customers, insights, tickets, and support requests in Gorgias, applies the workflow rule, performs the permitted update, and records the result. If required data or permissions are missing, the agent pauses and routes the case for review instead of guessing.

Example workflows

• When a response or submission arrives, a Beam agent reads customers, insights, tickets, and support requests in Gorgias, updates the next record, and routes exceptions to the responsible owner.

• When a workflow request arrives, a Beam agent retrieves customers, insights, tickets, and support requests from Gorgias, applies the agreed rule, and records the outcome for customer support teams.

Operational value

• A clearer handoff between Gorgias and the systems around it.

• An auditable record of customers, insights, tickets, and support requests and exception handling.

Before you build

Start with the product-specific scenario suggested by the current record: the Customer Support use case represented by this record. Confirm the supported customers, insights, tickets, and support requests, authentication scopes, and availability for your Beam workspace. Keep exception handling explicit: pause and route a case when required data or permissions are missing.