By integrating Beam’s agentic AI agents into a leading property management platform, 85% of operational workflows were automated, cutting manual workload by 70%, tripling guest response speed, and increasing revenue per unit by 25%.

Key Outcomes

• 85% of operational workflows automated

• 70% reduction in manual workload

• 25% uplift in revenue per unit

• 3x faster guest response times

Background: Operational Complexity in Property Management

The client, a technology-driven property management platform supporting hundreds of short-term rental units, had already built a strong digital foundation. However, its operations team was still burdened with repetitive coordination tasks, fragmented systems, and inconsistent execution across units.

Challenges included:

• High Volume of Guest Interactions: Routine questions, arrival confirmations, and troubleshooting requests

• Manual Task Assignment: Cleaning, maintenance, and vendor coordination required human oversight

• Fragmented Tooling: Dozens of workflows stretched across property management systems (PMS), OTA portals, calendars, and task schedulers

• Operational Bottlenecks: Teams spent time chasing information and reacting to last-minute changes

Solution: Agentic AI-Powered Automation

Beam deployed a modular set of AI agents that seamlessly integrated with the platform’s existing systems and workflows:

1. PropertyOps Agent

• Analyzes booking data to schedule and coordinate cleaning and maintenance

• Automatically reassigns tasks based on changes in booking status

• Communicates directly with vendors and updates task boards in real-time

2. GuestExperience Agent

• Manages inbound guest messages across email, chat, and OTA platforms

• Handles check-in details, property FAQs, and common troubleshooting steps

• Escalates edge cases while maintaining human-like interaction quality

3. Pricing Intelligence Agent

• Monitors booking velocity, availability gaps, and historical pricing patterns

• Adjusts nightly rates automatically to maximize occupancy and yield

• Pushes pricing updates to connected OTA platforms

4. Accounting & Reconciliation Agent

• Matches booking and payout data to property financial records

• Detects inconsistencies and flags issues before owner statements are finalized

• Generates monthly summaries automatically for each property

Results

• Operational Efficiency: 85% of the repetitive workflows across property care, guest communications, and pricing now handled autonomously

• Resource Optimization: Staff bandwidth was reallocated from coordination tasks to service quality and expansion initiatives

• Revenue Growth: Automated dynamic pricing led to higher booking rates and improved revenue per unit

• Improved Guest Satisfaction: With average response times cut from 12 minutes to under 4, guest ratings improved significantly across platforms

Conclusion: Scalable Property Management Through AI Agents

By deploying Beam’s agentic AI solution, the client achieved a transformative shift in how their properties are managed, enabling leaner operations, faster service delivery, and higher profitability at scale.

Want to scale your property operations without scaling your team?

Book a call and see what Beam’s AI agents can do for you.