Order status handling

Zoho Commerce records each order from checkout through fulfillment. A Beam agent reads a new or changed order, applies your approved rule for validation, tagging, and next step, and updates the order status and internal notes. It messages fulfillment or support through your connected channel. Orders flagged for possible fraud, unusual quantities, or a mismatched shipping address are handed to a person, who studies the detail and decides whether to hold, cancel, or release it, so questionable transactions get human eyes before goods are picked, packed, or shipped to the buyer.

Inventory stock updates

Zoho Commerce follows stock levels per product and variant. A Beam agent reads inventory counts against incoming orders and restock data, applies your approved rule for reorder points and low-stock warnings, and updates the levels or flags shortages. It alerts the buying team when a product nears its threshold. Large discrepancies, negative counts, or items tied to an active promotion are handed to a person, who checks the figures before any reorder or storefront change, since a wrong count can oversell a product or tie up cash in stock nobody needs.

Shipment tracking alerts

Zoho Commerce links orders to shipments and carrier updates. A Beam agent reads shipment records and status changes, applies your approved rule for when to inform the customer and what to say, and updates the order with tracking details. It then messages the buyer through your connected channel where permissions allow. Delayed parcels, failed deliveries, or lost tracking are handed to a person, who decides on a replacement, refund, or apology, so customers hear from a human when something goes wrong rather than a generic note that ignores the real problem.