What the 2Chat integration does

2Chat is a communication platform used by communication and operations teams to manage insights and tasks. In Beam, agents can retrieve the relevant context, apply an approved rule, update the next record, and route unusual cases to a person. Use the current record as a research lead for this scenario: Enable 2chat to coordinate work and reduce duplicate entry. Confirm the supported actions before enabling a workflow.

How Beam agents use 2Chat

A workflow starts when a task or project status changes. The agent checks insights and tasks in 2Chat, applies the workflow rule, performs the permitted update, and records the result. If required data or permissions are missing, the agent pauses and routes the case for review instead of guessing.

Example workflows

• When a task or project status changes, a Beam agent reads insights and tasks in 2Chat, updates the next record, and routes exceptions to the responsible owner.

• When a workflow request arrives, a Beam agent retrieves insights and tasks from 2Chat, applies the agreed rule, and records the outcome for communication and operations teams.

Operational value

• A clearer handoff between 2Chat and the systems around it.

• An auditable record of insights and tasks and exception handling.

Before you build

Start with the product-specific scenario suggested by the current record: Enable 2chat to coordinate work and reduce duplicate entry. Confirm the supported insights and tasks, authentication scopes, and availability for your Beam workspace. Keep exception handling explicit: pause and route a case when required data or permissions are missing.