WhatsApp message delivery

This sends WhatsApp messages through a connected number. A Beam agent reads the trigger for an outbound message, a new order, a reminder, a reply owed, checks the recipient against your rules, and delivers the message via Waboxapp with the content your template allows. The send and its result are written to the contact record. Failed or bounced sends are marked for retry within limits. Messages to numbers that opted out, or content that falls outside your approved templates, are stopped and routed to a person to review before anything leaves.

Inbound chat handling

This deals with replies that come back on WhatsApp. A Beam agent reads an incoming message through Waboxapp, matches it to the right contact or conversation, and applies your rules to answer common questions, update a record, or open a task. Known intents can be handled directly and recorded. A summary is written to the conversation history. Messages that are unclear, angry, or outside the topics your rules cover are handed to a person with the context so the customer is not left with a wrong reply.

Delivery status tracking

This records what happened to each message sent. A Beam agent reads the status Waboxapp reports, sent, delivered, read, or failed, and updates the matching record so your team can see where a conversation stands. Failed messages can prompt a retry or an alert per the rule you set. Patterns of failure to one number can pause any further sends to it. When many messages fail at once, or a single number repeatedly rejects delivery, the agent raises it to a person rather than retrying blindly and risking the account.