Call outcome logging

When a Vapi call ends, a Beam agent reads the outcome, duration, and any structured result the voicebot captured. It applies your rule for classifying the call, then writes a disposition, updates the linked contact, and creates a follow-up task where your process calls for one. Routine calls are logged without anyone touching them. When the outcome is ambiguous, the call was cut short, or the caller raised a complaint, the agent routes the record to a human instead of guessing a disposition. Your team decides how those unusual calls are categorized and what happens next.

Transcript summarization

After a Vapi conversation, a Beam agent reads the transcript and produces a short summary against the format you define. It applies your rule for what to retain, then writes the summary and any detected intent to the connected record for a rep to read. Clear conversations are summarized and attached automatically. When the transcript is garbled, the intent is unclear, or it contains sensitive requests you have flagged, the agent hands it to a person rather than storing an uncertain summary. Someone reviews those before the notes are trusted, keeping the account history accurate.

Callback and escalation routing

During or after a call, a Beam agent reads the voicebot's result and the caller's account status in your connected system. It applies your routing rule to decide next steps, then books a callback task, updates the case, or notifies the right queue where the connector allows it. Standard requests route on their own. When a caller asks for something outside your defined rules, or the account shows a risk flag, the agent escalates to a live agent with the call context attached. People handle the judgment calls while the agent takes care of the repetitive routing.