Order Processing Workflow

Swell records every storefront order with its items, customer, and payment state. A Beam agent reads new orders as they arrive, checks stock and fraud signals against your approved rules, and marks clean orders ready for fulfillment while updating their status. It notifies the fulfillment team of what moved forward. Orders showing a payment mismatch, an unusually large basket, or a flagged customer are held and routed to a person, who confirms legitimacy before the order proceeds, keeping questionable purchases away from automatic shipment until someone has looked.

Product Catalog Updates

Swell stores the product catalog, including prices, variants, and descriptions. A Beam agent reads catalog change requests, applies your pricing and content rules, and updates product records when the values fall inside approved ranges. It logs each edit and notifies the merchandiser. Price changes beyond a set margin, or edits to a flagged high value product, are paused and sent to a category manager for approval, so a pricing error or an unreviewed description never reaches live shoppers before a person has confirmed the change is correct.

Customer Account Records

Swell maintains customer accounts with contact details, order history, and stored preferences. A Beam agent reads account updates, applies your data rules, and corrects or merges records when duplicates or clear errors appear. It writes the cleaned record and notes the change. Requests that involve deleting an account, changing a payment relationship, or merging accounts with conflicting histories are handed to a support agent, who verifies the customer intent first before any irreversible change is applied to the stored profile and its full purchase history.