Conversational Survey Dispatch

When an audience is ready, the agent reads your contact list and rule, then sends the SurveySparrow survey through the connector to the people who qualify, across the channel your setup allows. It records who received the survey and when, so later follow-up stays accurate. A contact without consent, one surveyed too recently by your frequency rule, or a list that overshoots your send limit is held and raised to the owner, so a person confirms the audience before a survey reaches someone it should have skipped.

Detractor Loop Closure

A low or negative SurveySparrow response triggers the agent to read the score and any comment, then, following your rule, open a follow-up task for the right owner and tag the contact for care. It updates the experience record so the case is tracked to resolution, not forgotten. A detractor from a key account, a response naming a serious problem, or repeated low scores from one person is escalated straight to a manager with the detail, so a human handles the relationship where an automated task alone would fall short.

Feedback Tagging and Rollup

As responses land, the agent reads each one and, using your categories, tags the theme and sentiment behind it, then updates a rollup so the team sees the shape of the feedback without reading every entry. Where the connector allows, it writes the tags back onto the response. A comment that fits no theme, contradicts its own score, or names an individual is set aside for a person, so a sensitive or unclear response gets a human read instead of being forced into a bucket that changes what it meant.