New Contact Tagging

When a new contact enters SuperPhone, the agent reads the details and any first message, then applies your segmentation rule: the tags or list that fit where they came from and what they asked for. Where the connector allows, it writes those tags back so later outreach reaches the right group. A contact with conflicting signals, missing detail the rule needs, or one who looks like a duplicate of someone already saved is flagged to you, so a person places them rather than the agent sorting a real fan into the wrong bucket.

Routine Reply Drafting

Incoming messages that match a known question, hours, links, how to join, prompt the agent to read the thread and prepare a reply from your approved answers. Within the limits your permissions set, it queues or records the response and tags the conversation handled. Anything personal, a complaint, a message that reads as urgent, or a question your answers do not cover is left for you with the thread summarized, so a human keeps the relationship warm on the ones that matter instead of a canned line landing where it should not.

Broadcast Follow-up

After you send a broadcast, the agent reads who replied and how, then, following your rule, tags responders by interest and updates their contact record so the next message fits. Replies that signal a sale, a booking, or a problem are surfaced to you rather than filed, with the message attached. A reply the agent cannot read clearly, or one from a contact marked do-not-contact, is held back for a person to review, so someone decides the follow-up instead of an automated tag steering the wrong conversation.