Local SMS Delivery

SMSlink sends texts to mobile numbers within New Caledonia for businesses there. When a message is ready, a Beam agent reads the recipients and content, applies the local number formats and sending rules your team approved, and releases the texts through the account. It records each result. A number that does not fit the local format, or a message that falls outside the approved content, is held and passed to a staff member, who corrects the detail before the text is sent so recipients are not reached with a broken or off-brand message.

Appointment Reminders

Appointment reminders are timed texts that tell a customer about an upcoming booking. Ahead of each appointment, a Beam agent reads the booking details and applies the timing rules your team set, sending the reminder in the local language template you approved. It marks the reminder as sent. A booking with a missing or malformed number, or one changed at short notice after the reminder queued, is routed to a staff member, who confirms the current details before a reminder goes out or, where needed, calls the customer directly.

Two-Way Messaging

Two-way messaging lets customers reply to the texts a business sends. As replies come in, a Beam agent reads each message, sorts it by the keywords your team approved, and updates the customer's record or answers with a set template where one fits. It logs the exchange. A reply that asks something the templates do not cover, or that reads as a complaint, is handed to a staff member, who reads the thread and answers in person rather than leaving the customer with an automated response that misses the point.