Route Planning

Route planning arranges the day's stops into an ordered driving sequence for each vehicle. When new orders arrive, a Beam agent reads the delivery addresses, time windows, and vehicle availability, then builds or adjusts routes using the rules your operations team approved, such as maximum stops per driver. It writes the finished plan back and notifies drivers of their assignments. A route that breaks a promised time window, or an address the system cannot resolve, is handed to a dispatcher, who decides whether to reassign the stop or contact the customer.

Proof of Delivery Capture

Proof of delivery records a signature, photo, or note confirming an order reached its destination. As drivers complete stops, a Beam agent reads each captured proof, matches it to the correct order, and updates the order status to delivered where the record is complete. It notifies the customer and closes the job. A stop marked delivered without any proof attached, or a photo that does not match the address on file, is routed to the operations desk, where a person confirms the outcome before the delivery is treated as final.

Fleet Tracking

Fleet tracking follows each vehicle's live location and progress against its route. Throughout the day a Beam agent reads position updates and compares them to planned arrival times, applying the delay thresholds your team set. When a vehicle runs late enough to matter, it updates the affected stops and notifies waiting customers of a revised window. A vehicle that stops moving for an unexplained stretch, or drifts far from its assigned route, is flagged to a dispatcher, who checks in with the driver and decides on the next step.