Appointment booking

A new booking in Setmore ties a customer to a service, a staff member, and a time. When a request comes in through a channel you connect, a Beam agent reads the details, checks them against your availability and service rules, and creates the appointment where the calendar has room. It notifies the customer and the assigned staff once the slot is held. Requests that clash with an existing booking, ask for a service your rule does not list, or fall outside working hours route to your front desk, who decides how to place or decline them.

Calendar availability reads

Setmore holds the open and booked slots for every staff member and service. A Beam agent reads that calendar when someone asks what is free, applies your rule about buffers and working hours, and returns the times that genuinely fit. It can write a hold once a choice is made. Days where the calendar looks double booked, or where a staff member's hours conflict with a public setting, are flagged to a manager, who confirms the correct availability before the agent offers those slots to a customer.

Booking reminders

Appointments in Setmore approach on a timeline that suits a reminder. The agent reads upcoming bookings, applies your rule for when and how to remind, and sends the notice to the customer through the channel you chose. It records that the reminder went out. Bookings with missing contact details, or ones a customer has already asked to change, are set aside for your team, who sorts out the contact or the reschedule so no reminder goes to the wrong person or arrives for a slot that is no longer valid.