In-app message delivery

Sendbird carries the chat and messaging inside an app between its users. A Beam agent reads events from the systems you connect, applies your rule for what warrants a message and to whom, and delivers it through the right channel or conversation. It records what was sent and against which trigger. Messages to large audiences, or touching sensitive account topics, are held for a person to approve before they send. Routine notifications go out on their own, so users get timely updates in the app without staff posting each one into a conversation by hand.

Conversation record reads

Sendbird stores the conversations that happen between users of an app. A Beam agent reads conversation records the connector exposes, applies your rule for what to extract, and updates the linked customer or case record with the details that matter. Clear cases are noted and filed as they arrive. Conversations that raise a complaint, mention a sensitive matter, or are hard to interpret are routed to a person to read. Routine reads keep records current as chats happen, so teams have context without anyone scrolling through every thread to summarize it themselves.

Moderation flag routing

Sendbird surfaces messages that may break a community's rules. A Beam agent reads flagged messages, applies your rule for severity and category, and routes each to the right moderator or queue with the context attached. It records the action taken and the reason. Messages involving threats, harm, or a vulnerable user are escalated to a named person rather than queued normally. Routine flags are sorted as they arrive, so moderators reach genuine problems quickly instead of working through an undifferentiated pile of reports every shift by hand.