Call activity logging

Ringover records each inbound and outbound call with its number, duration, direction, and outcome. A Beam agent takes a completed call event, reads these details plus any tags the rep added, and writes a tidy activity entry against the matching contact where your connector links the two systems. Follow-up fields, like next step and call reason, are filled from rules your team set. Calls it cannot confidently match to a known contact, or ones with conflicting records across systems, are set aside and flagged for a human to settle rather than guessed at.

Missed-call follow-up

A missed or abandoned call in Ringover often means a lost lead if nobody circles back. Beam catches the missed-call event, reads the caller number, time, and any voicemail metadata, and checks it against your follow-up rules, such as callbacks owed within an hour during business time. It opens a task for the right rep, adds the caller context, and posts a reminder. Callers already handled or on a do-not-contact list are skipped. Repeat missed calls from the same high-value number are escalated so a person reaches out directly.

Call tagging and notes

Reps in Ringover tag calls with reasons like demo, support, or complaint and jot quick notes. A Beam agent reads a freshly tagged call, applies your labeling rules to normalize inconsistent tags, and updates the linked record so reporting stays clean. When a call is marked a complaint or churn risk, it notifies the account owner with the note attached. Calls left untagged past a set window are listed for the rep to fill in. Anything hinting at cancellation or a legal issue is handed to a human straight away.