Review request campaigns

Reviews come faster when customers are asked at the right moment. After a completed job or sale, the agent reads the customer record, checks eligibility against your approved rule, and sends a review request through Reputation Lyncs on the channel that customer prefers. It logs the request against the contact. Customers who recently received a request, opted out, or had a complaint on file are skipped and, where relevant, routed to a person. Businesses gather more reviews without staff remembering to ask every buyer individually after each transaction.

Follow-up nudges

Most people ignore the first ask. The agent tracks which requests went unanswered, and once your approved waiting period passes it sends a single reminder through Reputation Lyncs. It records each nudge so no one is chased beyond your set limit. Customers who replied, unsubscribed, or reacted negatively are removed from the follow-up flow and, when their reaction looks unhappy, handed to a person. Response rates rise on autopilot while the agent avoids pestering anyone past the cap your team defined for reminders.

Response routing

A review request can surface an unhappy customer before they post publicly. When a response comes back, the agent reads it and, if positive, guides the customer toward the public review step per your rule. Negative or lukewarm responses are pulled out and sent to a manager with the customer's details so the issue is handled privately. It records the outcome on the contact either way. Owners capture more public praise and get a quiet heads-up on the feedback that needs a personal call.