Review aggregation

Feedback arrives scattered across Facebook and other connected platforms. The agent reads new reviews as Repuso collects them, pulls the rating, text, and source, and files each into the destination your team tracks. It tags reviews by sentiment against your approved thresholds so the queue is sorted for action. Reviews mentioning legal threats, safety, or a named staff complaint are escalated straight to a manager instead of sitting in the routine pile. Marketing sees every mention in one place rather than logging into each network separately every day.

Sentiment sorting

Not every review needs the same response. The agent reads each incoming review's text and score, classifies it as positive, neutral, or negative under the rules your team set, and updates the record with that label. Clear five-star praise can be marked for a public reshare where your rule allows. Borderline or emotionally charged reviews, and anything that could be a false claim, are routed to a person to read before any reply. A mixed feed becomes a triaged list so staff answer the reviews that actually matter first.

Reply drafting

A timely, on-brand answer keeps reviewers happy. When a review qualifies under your approved rule, the agent drafts a reply using your tone guidelines and, for routine positive feedback, posts it back through Repuso to the source platform. Negative reviews, refund requests, or anything naming a specific dispute get a drafted response held for a human to approve and send. It records which reviews were answered so nothing is replied to twice. Teams cover the easy thank-yous automatically and keep judgment on the hard ones.