Lead qualification chat

Orimon runs sales chatbots that talk with website visitors around the clock, and a Beam agent works the records those chats create. As a conversation captures a visitor's need, budget, or timing, the agent reads the collected answers and scores the lead against the qualifying rule your sales team set. Leads that clear the bar are marked ready and written to your pipeline where the connector allows. Vague or high-value conversations, like an enterprise buyer asking for custom terms, are routed to a rep so a person handles the deals worth a human touch.

Conversation handoff

When a chat needs a person, Orimon can pass it from bot to human, and a Beam agent makes that handoff orderly. On a handoff trigger, the agent reads the transcript so far, applies your routing rule, and assigns the conversation to the right rep or queue by topic and language. It notifies that owner with the visitor's context attached. Conversations where the visitor is upset, mentions a complaint, or asks something outside the bot's scope skip straight to a senior agent, because those moments need judgment the chatbot was not meant to supply.

Captured lead records

Every qualified chat in Orimon leaves behind contact details and stated interests, and a Beam agent keeps those records tidy and complete. After a conversation ends, the agent reads the captured fields, fills gaps from your existing data where a clear match exists, and files the lead under the right source and campaign. Duplicates against a known contact are merged per your rule. A lead whose details conflict with an existing account, or whose interest spans several products, is set aside for a rep to sort before it clutters the pipeline.