Charge processing

OPN processes card and local payment charges and keeps a record of each transaction's status. A Beam agent reads new charge events, applies your rule for what counts as settled, pending, or failed, and updates the linked order or notifies the owner. Charges that fail, look duplicated, or trip a fraud signal your policy defines are routed to a person rather than retried blindly. The agent acts only where the connector and account permissions allow, so payment status stays current on your records while anything ambiguous reaches someone who can decide how to handle it.

Refund handling

OPN records refunds against their original charges and tracks their progress. A Beam agent reads refund requests or triggers tied to an approved rule, checks eligibility and amount limits, and updates the order and customer record or notifies the owner once processed. Refunds above a threshold, partial cases that do not add up, or requests tied to a disputed charge are handed to a person for sign-off. The agent stays inside the permissions your account grants, so straightforward refunds move quickly while ones with money or policy questions wait for a human decision.

Customer and card records

OPN stores customer profiles and saved payment methods for repeat billing. A Beam agent reads customer and card data tied to an order, applies your rule for updating status, flagging expiring cards, or linking a payment to the right account, and writes the change or notifies the owner. Requests to delete a customer, alter stored details, or handle a card that fails checks are routed to a person. The agent touches only what permissions cover, keeping billing records accurate while changes that affect a customer's stored data stay under human control.