Delivery task dispatch

Onfleet shapes incoming orders into delivery tasks ready for a driver. A Beam agent reads each new order, applies your rule to build the task with address, time window, and notes, and assigns it to a driver on shift. When an address looks wrong, a time window cannot be met, or an order needs special handling, the agent holds the task and alerts the dispatcher. A person sorts out the problem stops and confirms the plan, while the agent handles the routine task setup and keeps the day's queue filled so drivers always have their next stop ready.

Driver route assignment

Onfleet plans routes and assigns stops to the drivers working each shift. A Beam agent reads driver location and capacity, applies your rule to hand each task to the nearest suitable driver, and updates the route as new orders arrive. When a route runs over capacity or a driver falls behind schedule, the agent flags it for the dispatcher rather than overloading one person. Someone decides how to rebalance a heavy day and which stops to shift, while the agent keeps assignments current and every driver pointed at a workable next stop.

Recipient status notifications

Onfleet keeps recipients informed with arrival updates and proof of delivery. A Beam agent reads task status, applies your rule to notify the customer when a driver is close or a drop is done, and files the proof against the order. When a delivery fails, a customer reports a missing item, or a drop lands at the wrong address, the agent routes the case to support instead of closing it. People handle the customer conversation and any refund, while the agent posts the routine updates and keeps each order's status accurate.