Threaded knowledge answers

Needle links documents and sources into threads so a question draws on connected knowledge rather than one file. A Beam agent reads a question, retrieves the relevant thread, and drafts an answer grounded in those sources, with the references attached. Clear questions with strong source support answer on their own. A question with weak or conflicting sources, or one touching sensitive material, routes to a knowledge owner for review before anything goes out. The agent keeps answers tied to their sources so people can check where a response came from instead of trusting it blindly.

Source ingestion and indexing

Needle takes in documents, pages, and files, then indexes them so they become searchable knowledge. A Beam agent reads newly added sources, applies your rules for what belongs, and updates the index or notifies an owner about anything unusual. Standard documents it indexes and threads on their own. A file with restricted content, an unreadable format, or a source that duplicates existing material goes to a knowledge owner, who decides whether to keep it. The agent keeps the indexed set current so answers reflect the latest material without a person feeding in each new document by hand.

Knowledge gap detection

Needle surfaces where questions arrive that its threaded sources cannot answer well. A Beam agent reads the questions coming in, notes the ones with weak coverage under your rules, and notifies the owner responsible for that topic. Gaps that match an existing backlog item it links quietly. A recurring gap, a question touching a sensitive area, or a topic with no clear owner routes to a knowledge manager for a decision. The agent keeps a running view of missing coverage so teams add the right material instead of guessing what people actually ask about.