Outbound SMS

Time-sensitive texts fail when they wait on a person to send them. A Beam agent triggers on an event in a connected system, composes the message from the template and data your team approved, and dispatches it through Mocean API to the right number. Standard, low-risk messages go out automatically. When a recipient has opted out, a number looks invalid, or the message would breach quiet-hours or volume rules you set, the agent stops and notifies a person, so outreach stays inside consent and regulatory limits rather than firing blindly.

Inbound message handling

Replies to an SMS often go unread until someone checks a shared inbox. A Beam agent receives inbound messages through Mocean API, reads each one against the keywords and intents your team defined, and updates the matching record or notifies the owner. Clear responses such as confirmations or opt-outs are handled on their own. When a reply is ambiguous, angry, or raises something outside the defined intents, the agent escalates it to a person with the conversation attached, so no genuine customer question sits waiting for a reply.

Delivery status updates

Not knowing whether a text arrived leaves follow-up work guessing. A Beam agent reads the delivery receipts Mocean API returns and records the status against the message and contact so everyone sees whether it landed. Delivered and standard-failure cases update automatically. When a number fails repeatedly, a carrier returns an unusual error, or a batch shows a delivery rate below the threshold your team set, the agent raises it for a person to investigate rather than letting a broken route quietly swallow messages your customers were meant to receive.