Reservation management

Mews holds reservations, stays, and guest details for your property. A Beam agent reads incoming or changed bookings, applies your rules for room assignment, length of stay, or rate eligibility, and writes updates back to the reservation. Standard bookings that match your rules are handled automatically, keeping the calendar current. Reservations with conflicts, special requests, group blocks, or unusual terms are routed to front-desk staff, who make the call before the agent commits a change. The agent keeps routine reservation upkeep moving while people manage the exceptions that need judgment.

Rate and availability updates

Mews manages room rates and availability across your inventory. A Beam agent reads current availability, applies the pricing and release rules you approved, and writes rate or inventory changes back to Mews on the cadence you set. Adjustments that fall within your approved bands are recorded without manual work. Changes that would breach a floor price, oversell a room type, or affect a blocked period are held and sent to a revenue owner for sign-off. The agent applies routine rate upkeep, while pricing decisions outside your set bounds stay a human responsibility.

Guest folio handling

Mews tracks each guest folio, the running record of charges and payments for a stay. A Beam agent reads folio entries, applies your rules for posting standard charges or flagging balances, and writes approved items back to the folio. Routine postings, like a nightly rate or a known fee, are recorded automatically. Disputed charges, refunds, unusual adjustments, or balances outside your limits are routed to a person, who reviews the folio before anything is finalized. The agent keeps everyday folio work current, leaving money-sensitive adjustments to your staff.