Ride dispatch

LimoExpress assigns drivers to bookings and manages the dispatch board. A Beam agent watches for new reservations, reads the pickup time, location, and vehicle type, and applies your rule to assign an available driver. When two rides overlap, a driver is unavailable, or a pickup falls outside your service area, the agent flags the booking for a dispatcher. People handle scheduling conflicts, VIP requests, and any assignment that needs judgment about traffic, timing, or a driver's history with a particular client. The agent confirms each assignment back to the driver and the booking so dispatch sees the current board without chasing anyone.

Reservation management

LimoExpress holds the details of every booking, from passenger to payment. A Beam agent reads new and changed reservations, applies your rule to confirm details and fill missing fields from the customer record, and updates the booking. When a reservation is incomplete, requests a special vehicle, or changes at short notice, the agent notifies the office. A person confirms unusual requests, handles cancellations that affect a driver already en route, and approves any change to the quoted fare. The agent keeps the booking record and the customer in step as details firm up so nobody works from an old version of the trip.

Driver assignment

LimoExpress tracks driver availability, schedules, and vehicle assignments in one view. A Beam agent reads the driver roster, applies your rule to fit each open ride to a qualified driver, and updates the schedule. When no driver suits a booking or a driver is near an hours limit, the agent alerts dispatch instead of forcing an assignment. People decide on overtime, last minute swaps, and which driver best suits a demanding or high value client on a given day. The agent updates the schedule the moment an assignment lands so the whole team is looking at the same roster.