Missed Call Callback Queue

JustCall logs every missed inbound call with the caller's number and time. A Beam agent watches that log, matches the number against existing contacts, and drafts a follow-up SMS using the approved template for that call type. Once a rep confirms the message, the agent sends it and marks the call resolved in JustCall. Calls from unrecognized numbers, or ones tied to open support cases, get routed to a human instead of an automatic reply. The agent never changes phone numbers, call routing rules, or account settings, it only clears the missed call backlog inside the permissions the account grants.

Call Disposition Tagging

After a call ends, JustCall stores the recording and any notes a rep left. A Beam agent reads the call outcome, checks it against the account's approved disposition list such as no answer, callback requested, or not interested, and applies the matching tag to the call record. That tag then updates the linked deal or ticket elsewhere in the stack. Calls with unclear outcomes, conflicting notes, or no recording available get flagged for a human to tag manually. The agent works only within tags the team has already approved, it does not invent new disposition categories on its own.

SMS Opt-Out Compliance

Contacts can reply STOP, UNSUBSCRIBE, or similar to a JustCall text at any time. A Beam agent reads incoming SMS replies, checks the wording against the account's approved opt-out phrases, and marks the contact as opted out in JustCall and any connected marketing list. Future campaign texts then skip that number automatically. Ambiguous replies, like a partial STOP buried in a longer message, get routed to a person to confirm before the contact is removed from anything. The agent does not delete contact records or alter campaign content, it only updates opt-out status within the rule the account has set.