Review Reply Drafting

Customers leave reviews directly on a Google Business Profile listing, visible to anyone searching for the business on Search or Maps. A Beam agent reads new reviews as they arrive and drafts a reply based on the tone and talking points a customer has approved, for example thanking a positive reviewer or acknowledging a complaint. It sends the draft to the assigned manager for approval before anything posts publicly. Reviews mentioning a serious complaint, a legal concern, or language outside the approved tone get routed to a manager to handle personally.

Business Information Updates

A Google Business Profile listing carries details such as hours, address, and phone number that need to stay accurate across every location a customer runs. A Beam agent reads scheduled changes, such as holiday hours a customer has approved in advance, and updates the listing ahead of the date it takes effect. It notifies the location manager once the change is live. Conflicting information between locations, or a requested change that does not match the approved format, get routed to a manager to confirm before it goes live.

Multi Location Listing Checks

Businesses running several Google Business Profile listings need each one kept consistent, from category to service area to posted photos, especially after a rebrand or a menu or price change. A Beam agent reads listing details across every location on the schedule a customer sets and checks them against the approved standard, for example flagging a location missing required categories or still showing an outdated description. It notifies the regional manager with a summary of the gaps found across the group. Listings with unusual attribute combinations, or locations recently closed, renamed, or relocated, get routed to a manager to update directly.