Listing Inventory Updates

An Etsy shop's stock count needs to reflect what's actually available, especially for a maker selling limited or one-of-a-kind items. A Beam agent reads a new order against the matching listing, applies the approved rule for reducing available quantity, and updates the listing so it doesn't stay open for stock that's gone. It notes the change against the shop's order history. A listing that reaches zero stock, or an order for more units than are shown as available, gets routed to a person before the listing is adjusted further.

Order Status Updates

Etsy orders move through stages such as paid, shipped, and completed, and buyers expect that status to reflect reality. A Beam agent reads a shipping confirmation from the shop's fulfillment record, applies the approved rule for marking an Etsy order shipped, and updates the order with the tracking details the buyer needs. It confirms the update went through and notes the timestamp. An order that can't be matched to a shipment, or one flagged by the buyer as not received, gets routed to a person to sort out directly.

Buyer Message Handling

Buyers often message an Etsy shop with a question about sizing, timing, or a custom request before or after ordering. A Beam agent reads an incoming message against the shop's approved answers, such as standard turnaround time or shipping policy, and replies where the question clearly matches one of those approved topics. It notes which messages were answered automatically and leaves the thread open for the shop owner to check later. A custom request, a complaint, or a question the approved answers don't cover gets routed to a person to respond to personally, rather than guessed at.