Enquiry to Listing Matching

Domain Group generates enquiries from people interested in a property listed for sale or rent. A Beam agent reads a new enquiry, matches it to the correct active listing using the account's approved rule, such as matching by property reference, and updates the connected CRM or notifies the responsible agent. This removes the manual step of cross-checking enquiries against current listings by hand. Enquiries that reference an expired listing, an unclear property, or duplicate submissions are routed to a person instead of being matched automatically.

Listing Availability Updates

A property's status on Domain Group, such as available, under offer, or leased, needs to stay aligned with what's happening elsewhere, like a signed lease recorded in a connected system. Where the connector and account permissions allow it, a Beam agent reads that update and applies the approved rule to change the listing's status on Domain Group accordingly. This keeps listings accurate without someone updating them by hand after every change. Conflicting status information or an unrecognized listing is routed to a person before any update is made.

Lead Follow-Up Reminders

When an enquiry through Domain Group hasn't received a response within the account's approved timeframe, a Beam agent reads the enquiry's status and notifies the assigned agent or updates a follow-up record in a connected system. This covers the routine work of flagging leads that risk going cold rather than someone checking response times by hand across every listing in the portfolio, day after day. Enquiries with unclear ownership, or a follow-up rule that doesn't clearly apply, are routed to a person to decide what happens next.