Cross-channel script consistency checks

Chatbot Builder lets a business run the same assistant across a website, social media, text messaging, and phone calls, each built from shared scripts and prompts. A Beam agent reads the deployed script for each channel on a schedule and compares them against the approved master version, flagging any channel where the wording or logic has drifted out of sync. It updates a tracking record noting which channel needs attention. Where a difference looks intentional, such as a channel-specific greeting, the agent leaves it alone; where it looks like an unapproved change, it routes the case to whoever manages the bot.

Phone call transcript review

When Chatbot Builder handles phone calls, it produces a transcript of what the caller said and how the assistant responded. A Beam agent reads these transcripts after a call ends, checks them against rules a business has approved, such as flagging calls where the assistant could not answer or the caller asked to speak with a person, and updates a call log with the outcome. It notifies the relevant team when a call matches one of these rules. Calls involving a complaint, a request for a refund, or unclear intent are routed to a person rather than closed automatically.

Lead capture record updates

Chatbot Builder collects contact details and interest information from visitors across its channels, intended to become sales or support leads. A Beam agent reads a new lead as it comes in, checks it against the fields a business requires, such as a valid phone number or a stated interest, and updates the lead record once it is complete. Where required information is missing or a lead looks like a duplicate of an existing contact, the agent does not merge or discard it, it flags the record for a person on the sales or support team to confirm.