Automated invoice chasing sequences

Chaser sends scheduled reminders by email and text as invoices approach and pass their due date, following a chase sequence a business sets up in advance. A Beam agent reads the invoice due dates and payment status, starts the appropriate reminder sequence when an invoice becomes overdue, and updates the invoice record once a payment is confirmed. It stops the sequence automatically when a customer pays or disputes the amount. Where a customer replies with a dispute, a promise to pay on unusual terms, or a request to pause collections, the agent hands the conversation to a person on the credit team.

Debtor risk monitoring

Chaser tracks each customer's payment history and credit standing to flag accounts that show a rising risk of late or missed payment. A Beam agent reads this debtor data on a regular schedule, compares a customer's current behavior against their prior payment pattern, and updates a risk status or watchlist once the comparison is complete. It applies only the risk thresholds a business has approved in advance. When an account crosses into a higher risk category, or a large customer shows a first sign of late payment, the agent notifies the credit team rather than changing credit terms itself.

Payment collection status updates

As payments come in against outstanding invoices, Chaser needs to reflect which accounts are settled, partially paid, or still outstanding. A Beam agent reads incoming payment confirmations, matches them to the correct invoice or debtor record, and updates the collection status so the account no longer appears on active chase lists. It checks that the payment amount matches the invoice before closing the case. If a payment is short, split across invoices in an unclear way, or tied to a disputed amount, the agent leaves the case open and routes it to a person to reconcile.