What the Battlenet integration does

Battlenet is a software delivery platform used by engineering teams to manage game records and tasks. In Beam, agents can retrieve the relevant context, apply an approved rule, update the next record, and route unusual cases to a person. Use the current record as a research lead for this scenario: the Software Development use case represented by this record. Confirm the supported actions before enabling a workflow.

How Beam agents use Battlenet

A workflow starts when a response or submission arrives. The agent checks game records and tasks in Battlenet, applies the workflow rule, performs the permitted update, and records the result. If required data or permissions are missing, the agent pauses and routes the case for review instead of guessing.

Example workflows

• When a response or submission arrives, a Beam agent reads game records and tasks in Battlenet, updates the next record, and routes exceptions to the responsible owner.

• When a workflow request arrives, a Beam agent retrieves game records and tasks from Battlenet, applies the agreed rule, and records the outcome for engineering teams.

Operational value

• A clearer handoff between Battlenet and the systems around it.

• An auditable record of game records and tasks and exception handling.

Before you build

Start with the product-specific scenario suggested by the current record: the Software Development use case represented by this record. Confirm the supported game records and tasks, authentication scopes, and availability for your Beam workspace. Keep exception handling explicit: pause and route a case when required data or permissions are missing.