Topic and Reply Notifications

A Beam agent watches a Discourse forum for a new topic or reply in a category a customer wants tracked, such as a support or feature-request board. Where a customer-approved rule allows it, the agent posts a notice to a connected channel or ticketing tool summarizing the topic and its author, so a team does not have to check the forum directly. A topic that touches a sensitive subject, mentions a legal or safety concern, or comes from a flagged account is held back from the routine notice and routed to a human instead.

Flagged Post Handling

A Beam agent reads posts that community members have flagged on Discourse and checks the flag reason against a list of routine cases a customer has approved, such as an off-topic post or a duplicate thread. Where the case is clear, the agent applies the standard action, like moving the post or notifying its author, and notes what happened in a moderation log. A flag involving harassment, a legal claim, or a reason outside the approved list is left untouched and routed to a human to decide before any action is taken.

User Group Updates

A Beam agent reads a member's forum activity, such as post count or badges earned, and checks it against the criteria a customer has set for a Discourse user group. Where the criteria are clearly met, the agent adds the member to the group and notes the change in a membership record, so access tied to that group takes effect without a moderator checking each member by hand. A member close to the threshold, a group tied to paid access, or an account with a prior flag on it is left out and routed to a human to confirm.