Webinar Registration Handling

Someone signing up for a Demio webinar generates a registration record with their details and which session they picked. A Beam agent reads new registrations, applies the account's rule for what happens next, for example adding the person to a specific email list based on which webinar they picked, and updates that list or notifies the host of a registration spike. Sign-ups with an unusual email domain, duplicate registrations for one person, or a session at capacity are routed to a person instead of being handled the standard way. This keeps a normal sign-up flow automatic while odd cases still get looked at.

Attendance and No-Show Follow-Up

Demio records who actually shows up to a session against who registered, so the gap between the two is visible afterward. A Beam agent reads the attendance list once a webinar ends, applies the account's rule for follow-up, such as a replay link for no-shows and a different message for attendees, and has the right email queued for each group. Registrants who dropped off partway through, or a session with an unusually low turnout worth investigating, are flagged for a person rather than folded into a standard follow-up. This keeps follow-up matched to what someone actually did, not just that they signed up.

Live Poll and Q&A Responses

During a live or automated Demio session, attendees can answer polls and post questions in a chat panel. A Beam agent reads poll answers and questions once the session ends, applies the account's rule for what counts as a sales signal, for example a poll answer indicating budget already approved, and updates a lead record or notifies a rep. Questions that went unanswered live, or answers that suggest a complaint rather than interest, are routed to a person instead of a routine lead update. This turns webinar engagement into a specific next step instead of a transcript nobody reads afterward.