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Executive Overview

A leading multinational chemical company, recognized for its global presence in the industrial gases sector, embarked on a transformative journey to revolutionize its back-office operations. The primary objective was to eliminate manual tasks that were significantly hampering productivity and efficiency.

Operational Challenge: Enhancing Email Management Efficiency

Annually, the company faced the daunting task of processing over 72,000 support emails, a volume that strained its operational capabilities. The manual handling of these communications, including spam detection, classification, and appropriate forwarding, was not only labor intensive and inefficient but also prone to errors, affecting overall responsiveness and service quality.

Solution: AI-Powered Email Management Agent

In response, our team at Beam AI developed and implemented a sophisticated AI-powered agent tailored to automate the entire email management workflow. This comprehensive solution consisted of three integral components:

1. Spam Detection: Utilizing advanced algorithms, the agent efficiently identifies and segregates spam, ensuring that only legitimate queries are processed further.

2. Email Classification: Following filtration, the AI system classifies emails based on their content and intent, thereby optimizing the sorting and prioritization process.

3. Automated Forwarding: The solution ensures that emails are automatically directed to the relevant department within a minute, significantly enhancing response times and operational efficiency.

Results: Streamlined Operations and Enhanced Productivity

The integration of this AI automation solution has led to remarkable improvements in the company's back-office functions, highlighted by:

  • 80% of incoming ticket volume filtered and categorized

  • Response times reduced by 30%

  • 75% reduction in misclassification

Conclusion and Strategic Outlook

Motivated by the success of this initiative, the company is poised to extend the application of AI technologies into other critical areas, such as customer and sales support, with the introduction of:

  • Sales Enablement Agent: Automating proposal creation, facilitating credit card payments, and supporting sales calls with live AI assistance.


  • Customer Support Agent: Drafting accurate responses to customer queries and executing complex escalation procedures.

As this multinational chemical company continues to leverage AI for cost effective, scalable growth and customer satisfaction, it underscores the transformative potential of AI technology in optimizing corporate operations across use cases and industries. 

Executive Overview

A leading multinational chemical company, recognized for its global presence in the industrial gases sector, embarked on a transformative journey to revolutionize its back-office operations. The primary objective was to eliminate manual tasks that were significantly hampering productivity and efficiency.

Operational Challenge: Enhancing Email Management Efficiency

Annually, the company faced the daunting task of processing over 72,000 support emails, a volume that strained its operational capabilities. The manual handling of these communications, including spam detection, classification, and appropriate forwarding, was not only labor intensive and inefficient but also prone to errors, affecting overall responsiveness and service quality.

Solution: AI-Powered Email Management Agent

In response, our team at Beam AI developed and implemented a sophisticated AI-powered agent tailored to automate the entire email management workflow. This comprehensive solution consisted of three integral components:

1. Spam Detection: Utilizing advanced algorithms, the agent efficiently identifies and segregates spam, ensuring that only legitimate queries are processed further.

2. Email Classification: Following filtration, the AI system classifies emails based on their content and intent, thereby optimizing the sorting and prioritization process.

3. Automated Forwarding: The solution ensures that emails are automatically directed to the relevant department within a minute, significantly enhancing response times and operational efficiency.

Results: Streamlined Operations and Enhanced Productivity

The integration of this AI automation solution has led to remarkable improvements in the company's back-office functions, highlighted by:

  • 80% of incoming ticket volume filtered and categorized

  • Response times reduced by 30%

  • 75% reduction in misclassification

Conclusion and Strategic Outlook

Motivated by the success of this initiative, the company is poised to extend the application of AI technologies into other critical areas, such as customer and sales support, with the introduction of:

  • Sales Enablement Agent: Automating proposal creation, facilitating credit card payments, and supporting sales calls with live AI assistance.


  • Customer Support Agent: Drafting accurate responses to customer queries and executing complex escalation procedures.

As this multinational chemical company continues to leverage AI for cost effective, scalable growth and customer satisfaction, it underscores the transformative potential of AI technology in optimizing corporate operations across use cases and industries. 

Executive Overview

A leading multinational chemical company, recognized for its global presence in the industrial gases sector, embarked on a transformative journey to revolutionize its back-office operations. The primary objective was to eliminate manual tasks that were significantly hampering productivity and efficiency.

Operational Challenge: Enhancing Email Management Efficiency

Annually, the company faced the daunting task of processing over 72,000 support emails, a volume that strained its operational capabilities. The manual handling of these communications, including spam detection, classification, and appropriate forwarding, was not only labor intensive and inefficient but also prone to errors, affecting overall responsiveness and service quality.

Solution: AI-Powered Email Management Agent

In response, our team at Beam AI developed and implemented a sophisticated AI-powered agent tailored to automate the entire email management workflow. This comprehensive solution consisted of three integral components:

1. Spam Detection: Utilizing advanced algorithms, the agent efficiently identifies and segregates spam, ensuring that only legitimate queries are processed further.

2. Email Classification: Following filtration, the AI system classifies emails based on their content and intent, thereby optimizing the sorting and prioritization process.

3. Automated Forwarding: The solution ensures that emails are automatically directed to the relevant department within a minute, significantly enhancing response times and operational efficiency.

Results: Streamlined Operations and Enhanced Productivity

The integration of this AI automation solution has led to remarkable improvements in the company's back-office functions, highlighted by:

  • 80% of incoming ticket volume filtered and categorized

  • Response times reduced by 30%

  • 75% reduction in misclassification

Conclusion and Strategic Outlook

Motivated by the success of this initiative, the company is poised to extend the application of AI technologies into other critical areas, such as customer and sales support, with the introduction of:

  • Sales Enablement Agent: Automating proposal creation, facilitating credit card payments, and supporting sales calls with live AI assistance.


  • Customer Support Agent: Drafting accurate responses to customer queries and executing complex escalation procedures.

As this multinational chemical company continues to leverage AI for cost effective, scalable growth and customer satisfaction, it underscores the transformative potential of AI technology in optimizing corporate operations across use cases and industries. 

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Start building AI agents to automate processes

Join our platform and start building AI agents for various types of automations.